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Shipping & Handling

Shipping & Handling (“S&H”) is a flat rate charge, and includes handling, packaging, trackable shipping, signature delivery, and basic insurance (of up to $100 in declared value). S&H rates are as follows:

Canada: $20/parcel + GST/HST

USA: $40/parcel

International: We will provide a S&H quote upon receipt of order, and await customer's acceptance of the shipping charges before fulfilling the order. 

For clarity, Kings and Queens will declare a shipment’s value as the consolidated value of the transaction amount(s) contained within each shipment. Kings & Queens is not responsible, nor liable for shipments that are lost/damaged while in transit; however, we will assist customers with a vendor trace investigation on any package we ship.  We will exercise best efforts to proactively combine multiple orders with the same shipping address.  However, customers are strongly urged to make combined shipping fulfillment requests using the message field during the checkout process, or by using the Contact Us form in the Customer Service section of our website, or by emailing us at orders@kingsandqueens.ca so that we can properly accommodate such requests.  S&H rates are subject to change without notice, however, confirmed S&H rates on orders received will be honoured at the price listed on the order.

OPTIONAL EXTENDED SHIPPING INSURANCE

Kings & Queens offers customers optional extended shipping insurance, for purchase.  If any Canadian or USA customers wish to purchase extended insurance to cover the shipment of orders that are valued above and beyond the included basic coverage of $100, customers can request such insurance coverage in the message section during the checkout process.  Kings & Queens will manually apply a charge to your sub-total of $2.50 for every $100 of extended insurance coverage requested; up to a maximum of $5,000 of insurable value.  For extended insurance requests on high value orders (greater than $5,000), we will source a competitive quote to insure your high value order, and confirm back with you directly before proceeding with your order.  All extended insurance requests are subject to GST/HST in Canada.

DELIVERY TIMES

Generally, once an order has been received, it is processed and shipped by the end of the next business day. Canadian delivery times are estimated to be within 4 business days from date shipped, however remote or northern shipping destinations may require additional transit time. Delivery times to the USA are estimated to be within 5 business days from date shipped, while international shipments are estimated to be within 8-9 business days from date shipped; but these are purely estimates, and transit times may take longer depending on a number of external factors outside of the control of Kings & Queens, or our direct shipping agent.

FREE SHIPPING ELIGIBILITY

Offer valid in Canada only.  Orders processed with a Canadian delivery address totalling $200 or more (before taxes and other charges) qualify for FREE SHIPPING using Kings & Queens’ predefined shipping processes.  The FREE SHIPPING promotional offer does not include additional shipping insurance.  This promotional offer is subject to change without notice.