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Terms & Conditions

KINGS & QUEENS’ DIGITAL COMMUNICATION TOOLS, INCLUDING ALL CONTENT CONTAINED THEREIN, AND ITS GUEST AND REGISTERED USER ACTIVITIES THEREOF, ARE COLLECTIVELY GOVERNED BY THE CONSOLIDATED TERMS & CONDITIONS AS SET OUT BELOW.  PLEASE READ THE CONSOLIDATED TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.  ALL USERS OF THE KINGS & QUEENS WEBSITE AGREE TO THE CONSOLIDATED TERMS AND CONDITIONS.  IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE KINDLY DIRECTED TO LEAVE THIS WEBSITE.

Consolidated Terms & Conditions

For clarity, uses of the terms (“we”, “us”, “our”, “K&Q”, or the “Company”) refers to Kings & Queens.

Definitions:

“Apps” means software applications or programs

“Associates” means any party directly associated with Kings & Queens, including but not limited to its related businesses, shareholders, directors, officers, employees, consultants, agents, counsel, licensors and suppliers.

“Bullion” means the pure minted commodity of rare, precious or noble metals

“Digital Communication Tools” means the collective electronic communication tools used by Kings & Queens, including but not limited to all owned and controlled websites, servers, domains, proprietary platforms, email communications, social media channels, subscription feeds, Apps, among other digital tools, both existing and emerging.

“GST” means Goods and Services Tax; currently a 5% federal sales tax in Canada on products and services.

“HST” means Harmonized Sales Tax; a blended federal-provincial sales tax on products and services, inclusive of the GST, which varies province to province.

“TPC” means Third party certified products. 

“Web Content” means the collective published works available on any of Kings & Queens’ Digital Communication Tools, and is inclusive of, but not limited to, all text, graphics, audio, video, emerging media, code, Apps, subscriptions, domain names, licensed, or otherwise integrated content.

Customer Experience & Commitment

Kings & Queens is a safe and convenient online shopping platform targeting the collector market.  Buying from Kings & Queens is safe and easy, with fast and reliable shipping across Canada & USA.  In our commitment to delivering service, value, and trust to our customers, we pledge to:

provide detailed product descriptions with rich quality photos of the products we sell;

never sell products that we believe to be counterfeit, appear suspicious or deceptively altered (unless otherwise noted and sold on an “as-is” basis), or are graded by TPC firms which we feel are illegitimate or dishonourable;

stand by our products: whether (re)graded by us internally, or by a reputable TPC firm; 

provide simplified flat rate shipping solutions to Canada & USA that are reliable, trackable and affordable;

offer a hassle-free 7-day exchange/refund policy on everything we sell, except collector bullion products;

not disclose your personal information to any unrelated third parties.

General Terms of Sale

Our prices are published and processed exclusively in Canadian dollars ($CAD). Payments received from non-Canadian currency source accounts will be converted and charged by the customer’s payment-issuing financial institution directly.  Customers are urged to contact their financial institutions to confirm the posted currency conversion rate to better estimate the true cost in the customer’s base currency.  Kings & Queens offers a 7-day exchange/return policy on all products, with the sole exception of Bullion products.  All Bullion sales are final.  Prices are subject to change without notice.  We reserve the right to cancel orders or limit quantities at any time.

Product Listings

Kings & Queens stands by our products and our commitment to facilitating customer trust by providing elaborate product listings.  As part of that commitment, we ensure our unique numismatic listings are detailed and accompanied with rich quality photos of the items listed, which magnify so that our customers feel confident about the products they purchase from us.  Please note: due to some listing limitations, products containing bundles, sets, or multiple quantities of single-SKU items may only include select photos, along with a comprehensive description of its contents.  Prices are subject to market volatility and may change without notice.

Certification & Grading Opinion

Published product listings of graded items on the Kings & Queens website, including those of reputable TPC firms, have been (re)graded by Kings & Queens, with our opinion included in each listing; unless otherwise omitted.  Although we stand by our graded listings, and make every reasonable effort to provide quality supporting photographs as visual evidence and assurance to our customers, we disclaim that numismatic grading, in general, is subjective and not a science. You acknowledge that numismatic items (re)graded by Kings & Queens’ or TPC firms is offered exclusively as a subjective and non-binding opinion, and you understand that our grading opinion is a contributing factor in determining a corresponding price.  Kings & Queens does not warrant against, and shall not be liable for damages, losses, expenses, and costs - real, pending, assumed, or perceived - resulting from differing or conflicting numismatic grading opinions, supplied by any party, that differs in any way to the published grading opinions of Kings & Queens.  

Sales Tax

Canadian sales tax is applicable on all orders shipped to a Canadian address. Taxes are calculated at the following rates based on the delivery addresses of orders placed: 

5% GST for delivery to British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, Yukon, Northwest Territories, Nunavut; 

13% HST for delivery to Ontario, Newfoundland, New Brunswick; 

14% HST for delivery to Prince Edward Island; and

15% HST for delivery to Nova Scotia.

Canadian sales tax does not apply to orders shipped to addresses outside of Canada.  International shipments may be subject to importation duties, taxes and/or brokerage charges depending on the shipping destination.  Customers are responsible for researching the requirements to import numismatic/currency items to their desired delivery destination.

Certain products listed on our online store may qualify for tax exemption in Canada, and in such a case, the exemption will be noted on the impacted product page(s) and reflected on the order summary during the checkout process.

Payment Options

Online orders originating in Canada or the USA can be processed most expediently by using your preferred credit card (Visa or Mastercard), while Canadian customers of most Canadian financial institutions will also have the option to use their debit card with the INTERAC® Online service direct from our website’s checkout page.  Certain restrictions may apply.  For more information about INTERAC® Online, please visit their consumer education page at http://www.interaconline.com/learn.  Kings & Queens will also accept payment by certified-cheque or money order.  Kings & Queens does not accept Paypal.  International orders must be received by bank wire transfer or other acceptable electronic fund transfer (EFT) method.  Kings & Queens reserves the right, at our sole discretion, to require an alternate method of payment for any order we deem to be necessary.  Items purchased by credit card will only be shipped to the billing address of the credit card provided.  If you wish to have your package delivered to a PO Box or alternate address, you must provide secure cleared payment by INTERAC® Online, bank draft or wire transfer.  If you would like to pay by wire transfer or other EFT, bank draft or money order, please contact customer.service@kingsandqueens.ca.

Anti-Fraud

Kings & Queens maintains strict anti-fraud policies, and as such, we reserve the right to refuse, suspend or cancel any order or customer account at any time for any reason, at our sole discretion.  All orders are subject to manual review and authentication.  Furthermore, Kings & Queens may, at our sole discretion, require an alternate secure payment in the form of a bank draft or EFT payment on any order.  We will contact you with instructions should an alternate method of payment be required. 

Shipping & Handling

Shipping & Handling (“S&H”) is a flat rate charge, and includes handling, packaging, trackable shipping, signature delivery, and basic insurance (of up to $100 in declared value). S&H rates are as follows:

Canada: $20/parcel + GST/HST

USA: $40/parcel

International: We will provide a S&H quote upon receipt of order, and await customer's acceptance of the shipping charges before fulfilling the order. 

For clarity, Kings and Queens will declare a shipment’s value as the consolidated value of the transaction amount(s) contained within each shipment. Kings & Queens is not responsible, nor liable for shipments that are lost/damaged while in transit; however, we will assist customers with a vendor trace investigation on any package we ship.  We will exercise best efforts to proactively combine multiple orders with the same shipping address.  However, customers are strongly urged to make combined shipping fulfillment requests using the message field during the checkout process, or by using the Contact Us form in the Customer Service section of our website, or by emailing us at orders@kingsandqueens.ca so that we can properly accommodate such requests.  S&H rates are subject to change without notice, however, confirmed S&H rates on orders received will be honoured at the price listed on the order.  All S&H charges are subject to GST/HST in Canada.

Optional Extended Shipping Insurance

Kings & Queens offers customers optional extended shipping insurance, for purchase.  If any Canadian or USA customers wish to purchase extended insurance to cover the shipment of orders that are valued above and beyond the included basic coverage of $100, customers can request such insurance coverage in the message section during the checkout process.  Kings & Queens will manually apply a charge to your sub-total of $2.50 for every $100 of extended insurance coverage requested; up to a maximum of $5,000 of insurable value.  For extended insurance requests on high value orders (greater than $5,000), we will source a competitive quote to insure your high value order, and confirm back with you directly before proceeding with your order.  All shipping insurance charges are subject to GST/HST in Canada.

Delivery Times

Generally, once an order has been received, it is processed and shipped by the end of the next business day. Canadian delivery times are estimated to be within 4 business days from date shipped, however remote or northern shipping destinations may require additional transit time. Delivery times to the USA are estimated to be within 5 business days from date shipped, while international shipments are estimated to be within 8-9 business days from date shipped; but these are purely estimates, and transit times may take longer depending on a number of external factors outside of the control of Kings & Queens, or our direct shipping agent.

Free Shipping Eligibility

Offer valid in Canada only.  Orders processed with a Canadian delivery address totalling $200 or more (before taxes and other charges) qualify for FREE SHIPPING using Kings & Queens’ predefined shipping processes.  The FREE SHIPPING promotional offer does not include additional shipping insurance.  This promotional offer is subject to change without notice.

Exchange/Return Policy

Notwithstanding our transparent product listing practices, we offer a 7-day exchange/return policy on all non-Bullion items (less original S&H charges and pro-rated GST/HST for the S&H portion, where applicable) from the date the order shipment is confirmed delivered by the shipping agent.  Bullion products are ineligible for exchange/return.  However, we may be interested in buying-back your Bullion.  Please contact info@kingsandqueens.ca for more details about our current buy-back rates.

If you wish to make an exchange/return, simply complete the online Returns form located in the Customer Service section of our website, or contact returns@kingsandqueens.ca to advise us of the issue with your order.  We will issue you an RMA# to include with your package BEFORE sending your items back.  When preparing your package for exchange/return, please be sure to include the items in their original packaging, including all certificates, sleeves, etc., along with your original order confirmation and RMA#, all securely packaged, and use a reliable shipping service with tracking and insurance (where applicable).  Kings & Queens is not responsible for return shipments that are lost or damaged.

Returned items should be addressed to:

Kings & Queens 
25 Great Lakes Drive
Suite 68602
Brampton, ON
L6R 0J8

All items must be returned in the original packaging with ALL components.  In instances where products are ordered as sets, collections or bundles, whereby item(s) representing a portion of a set is unsatisfactory; the complete set must be returned for any exchange or refund.  All returns are subject to inspection & authentication.  Any items altered from their original shipping state will not be accepted for exchange or return. Kings & Queens reserves the right to refuse any product exchange or return that we feel contravenes our Consolidated Terms & Conditions.

Once your return shipment is received and inspected, we will contact you to either replace the unsatisfactory item(s) or refund the purchase price of the returned item(s).  Refunds will be credited using the same payment method used to place the order.  Although you may return an item for any reason, we would like to understand the reason for the return so we may continue to improve our product offerings and customer service.

Privacy

Kings & Queens is committed to protecting customer privacy while augmenting our platform to deliver a superior digital experience for our visitors.  We have established a vigorous privacy policy which governs how we collect, retain, and use customer data, as well as details about how we track and use visitor behaviour of our Digital Communications Tools.  Kings & Queens will not sell or disclose any personal or identifiable customer data to any unrelated third party.  For further information, please refer to our privacy policy statement herein.

Copyright

The entire Web Content is copyrighted as a collective work under applicable copyright legislation, and is the exclusive property of Kings & Queens, Copyright 2015-2016, ALL RIGHTS RESERVED.  The Web Content may be viewed for the sole purpose of providing a friendly shopping experience for our customers.  Any other use of the Web Content or Digital Communication Tools, including but not limited to, the copy, removal, download, decode, reverse engineer, reproduction, alteration, distribution, display, transmission, sale, loan, or lease of any Web Content on any of Kings & Queens’ Digital Communication Tools is strictly prohibited, unless expressly authorized by Kings & Queens in writing. 

Disclaimer

The Digital Communication Tools, including its collective Web Content and general functionality is provided "as is" and without warranties of any kind.  Kings & Queens does not represent or warrant that the functionality of its Digital Communication Tools will be uninterrupted or error-free, or that any technological issues will be corrected, or that the Digital Communication Tools will be free of viruses, malware or other harmful intrusions.  Kings & Queens does not make any warrantees or representations regarding the use of its Digital Communication Tools in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or accessibility. 

Communications Disclaimer

Kings Queens reserves the right to block or remove content, communications, or users that we determine to be abusive, defamatory, obscene, fraudulent, deceptive, misleading, offensive, violating, or otherwise unacceptable, at our sole discretion.  Kings & Queens will exercise best efforts, without guarantee, to review all communications and materials posted or sent by users of all of Kings & Queens’ Digital Communication Tools.  Kings & Queens is not responsible for inappropriate content produced or published.  You acknowledge Kings & Queens does not undertake any obligation or liability relating to any content or activities on any of its Digital Communication Tools.

Limitation of Liability

Kings & Queens shall not be liable for any damages, whatsoever, that directly or indirectly result from the use, access, inaccessibility, content, or performance of any of Kings & Queens’ Digital Communication Tools, in whole or in part, even if Kings & Queens has been advised of the prospect of damages by any party.

Notice of Cancellation

Kings & Queens reserves the right to refuse or cancel any customer orders or accounts for any reason whatsoever.  Orders placed for product(s) listed, published or displayed at an incorrect price, Kings & Queens reserves the right to refuse or cancel any such orders regardless of any order confirmation(s) issued or payment processing status.  In the event we refuse or cancel an order that has already been paid for, Kings and Queens will contact the customer directly and credit the same payment amount with the same payment method used in the transaction.

Amendment, Revocation & Termination

These terms and conditions are applicable to all parties who access and conduct activities on any of Kings & Queens Digital Communication Tools.  These terms and conditions may be amended or revoked, in whole or in part, by Kings & Queens without notice at any time.  The provisions relating to Consent, Jurisdiction, Copyright, Disclaimer, Communications Disclaimer, Limitation of Liability, and Indemnification, shall survive any termination.

Consent

By registering an account or facilitating a guest transaction on the Kings & Queens website, you hereby consent to and authorize Kings & Queens to deliver personalized or public notice to you by e-mail, or by other reliable method of communication you supply to Kings & Queens. Public notices may also be published using any of Kings & Queens’ Digital Communication Tools.  Of course, you may opt-out to receive email notices from us at any time by sending your opt-out request to: unsubscribe@kingsandqueens.ca. We will exercise best efforts without guarantee to fulfill your opt-out request within 48 hours of receipt.

Jurisdiction & Rights

Kings & Queens is legally organized under the governing laws of the Province of Ontario, Canada.  Any failure by Kings & Queens to enforce any provision of these terms and conditions shall not be construed as a waiver of any provision or right.  Kings & Queens may elect to, at its sole discretion, assign its rights and responsibilities under this Agreement, in whole or in part, to any party at any time without notice.

Violation

Harassment in any form using any of the Kings & Queens Digital Communication Tools, including the use of abusive or threatening language, is strictly forbidden.  Acts of fraud, including but not limited to unauthorized transactions, the impersonation of others, false claims, and compromised returns will be considered a criminal act, and will be subsequently reported to applicable law enforcement agencies for investigation and prosecution as and where appropriate.  You may not upload, distribute, or otherwise publish to or through any of the Kings & Queens Digital Communication Tools any content which is illegal, abusive, libelous, defamatory, obscene, threatening, violating, invasive of privacy, encourages a criminal offense, or is otherwise objectionable.  You may not upload content using any of Kings & Queens’ Digital Communication Tools for the purposes of soliciting others to join or become members of any other service or organization. 

Indemnification

You agree to indemnify and hold harmless Kings & Queens, or its Associates from and against all losses, expenses, damages and costs resulting from any violation of these terms and conditions or any activity related to your account, including negligent or wrongful conduct by you or any other person accessing Kings & Queens’ Digital Communication Tools.

Third-Party Websites

Kings & Queens may provide links to third party websites through any of its Digital Communication Tools.  Such links are provided for the sole purpose of enhancing the digital experience for our visitors.  Kings & Queens has no control over the content or functionality of such third party websites, and as such, Kings & Queens is not responsible for any content or functionality of third party websites.  Third party websites will maintain their own respective privacy and data collection practices, independent of Kings & Queens.  Third party web links are provided for your convenience and therefore you access them at your own choice and risk.  Notwithstanding, Kings & Queens urges our website visitors to contact the webmaster@kingsandqueens.ca to report any suspicious or inappropriate content of third party websites that we link to, to protect the integrity of our online shopping platform. 

® Trade-mark of Interac Inc. Used under licence.


Privacy Policy

Why we collect information:

Quite simply, Kings & Queens collects certain information about visitors using any of our Digital Communication Tools, and their activities thereof, and we do so in an on-going effort to outreach to prospective customers while providing a pleasant and convenient digital experience for our customers and digital visitors, while also being mindful of the importance protecting such information from unauthorized intrusion.

What information we collect:

Kings & Queens only collects enough personally identifiable information necessary to provide the scope of services we commercially offer, and for marketing purposes.  This information may include, but is not limited to, full legal name, home & mailing address(es), phone number, valid email address, payment information, and social media account names, if and where applicable.  Aside from personally identifiable information, we also collect expansive non-identifiable digital traffic data for compliance and analytical purposes only.  

We will never ask you for private information such as your account password, date of birth, SIN#, or payment PIN#, or any other information that is otherwise excessive or unnecessary in our service fulfillment pursuant to our published Consolidated Terms and Conditions.  

How we collect & use information:

Website: Users who opt to register an account on the Kings & Queens website or facilitate an online purchase using the guest check-out function are required to provide certain personal and payment information which we use to properly fulfill sales orders and maintain user accounts.    

Customer Service: Customer service inquiries placed using any of our Digital Communication Tools may require certain information, including personal and payment information, in an effort to better respond to such inquiries.  

Social Media: Social networks used by Kings & Queens, including but not limited to Facebook, Twitter, among others, existing and emerging; may directly or indirectly provide us with access to certain personal information about their registered users.  Such personal information will depend on the social networks, their respective data management and privacy policies, and the privacy settings of the individual users of those social networks.  Any information Kings & Queens acquires through these channels is used for community engagement, customer service and marketing purposes. 

Digital Traffic Monitoring: For security and analytical purposes, we use reputable server-side and third party cloud-based applications to monitor the digital traffic across Kings & Queens’ entire network of Digital Communication Tools.  By design, the traffic data obtained and retained does not include any personally identifiable information.  We use digital traffic monitoring data to recognize and report activities that contravene our Consolidated Terms & Conditions, resolve and mitigate technical issues on our platforms, augment the scope and management of our Digital Communication Tools, and to analyze the behaviours of our digital visitors for marketing and service improvement purposes.  

Who will have access to information?

By policy, Kings & Queens shall not use your personal information beyond the stated purposes herein.  We do not sell or share personal information to any unrelated third party, unless required to do so by law or court order.  Kings & Queens maintains internal controls governing the access to your personal information, and such access is restricted to authorized individuals among the Company’s Associates who are legally bound by agreement and policy to respect the confidentiality of your information.

How we secure & protect information:

The Kings & Queens website is hosted on a secure server with a valid SSL certificate, and is accessible by a secure gateway protocol (https://).  All information processed on the Kings & Queens website is encrypted and secure.  When browsing our website, you may see an alert or notification advising you that the page you are viewing contains both secure and non-secure items.  Non-secure items generally mean pictures, graphics, and other media, loaded from a third party, rather than directly from our servers.  This does not in any way compromise the encryption or security of any information supplied or processed on our website.  Kings & Queens securely stores information physically at our secure facilities in Canada, and on our secure cloud servers located in the USA.  We back-up information on a routine basis, both locally and remotely.